NGOs increasingly work with diverse audiences — beneficiaries, volunteers, community members, partners, and donors. Reaching them at scale often requires easy, accessible, automated communication.
While web forms and helplines serve a purpose, modern engagement demands conversational, mobile-first experiences.
This is where Typebot becomes a powerful tool for NGOs.
What Is Typebot?
Typebot is a no-code, open-source conversational form builder that lets NGOs create WhatsApp and web-based chat experiences — completely self-hosted and privacy-friendly.
It brings chatbot-style interaction without needing AI or complex development.
Why Typebot Works So Well for NGOs
1. Chat-Based Forms Increase Participation
Communities, frontline staff, and volunteers are more likely to interact with a chat interface than long text forms.
Use cases:
- Program feedback
- Grievance redressal
- Helpline flows
- Beneficiary onboarding
- Volunteer registration
- Event sign-ups
- Awareness campaigns
2. Works on WhatsApp & Web
Most communities already use WhatsApp daily.
Typebot helps NGOs reach people in a format they’re already comfortable with.
3. Fully Customisable
Add:
- Buttons
- Images
- Conditional logic
- Multi-step workflows
- External API calls
This makes it easy to build program-specific engagement flows without coding.
4. 100% Self-Hosted
Perfect for NGOs concerned about:
- Data privacy
- Donor compliance
- Beneficiary confidentiality
No third-party vendor stores your data.
6. Integrates With Your MIS & ERP Systems
GXCO connects Typebot to:
- ERPNext forms & modules
- ODK & other data collection tools
- CRM and support systems
- Notification engines
- Custom APIs
This enables end-to-end automated communication workflows.
How GXCO Helps NGOs Deploy Typebot
✔ Setup & Hosting
Secure cloud or on-prem deployment with high availability.
✔ Flow Design & Implementation
We design complete chat journeys based on program needs.
✔ Integration with ERPNext / MIS / ODK
Seamless data flow for automated processing and reporting.
✔ WhatsApp & SMS Connectivity
Built in connection with Meta Business API, API connection with SMS providers.
✔ Ongoing Support & Enhancements
Updates, new flows, user management, and analytics.
Where NGOs Use Typebot Today
- Beneficiary grievance systems
- Helpline and information services
- Recruitment/volunteer funnels
- Feedback and satisfaction surveys
- Program onboarding and education flows
- Event RSVPs and community check-ins
- Donor communication and FAQs
The result: higher engagement, quicker response times, and consistent communication at scale.